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Account Manager

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Account Manager

  • Location:

    Cebu City

  • Sector:

    Monroe Information Technology

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Justine Danielle Bituin

  • Contact email:

    justine.bituin@monroeconsulting.com.ph

  • Job ref:

    BBBH437962_1710896819

  • Published:

    26 days ago

  • Expiry date:

    2024-04-07

  • Client:

    Monroe Consulting Group

Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a leading demand generation agency that collaborates with remarkable brands, spanning from early-stage startups to large venture-backed organizations. We are in search of an Account Management professional for the position of Account Manager. This job is a full-time remote work with mid-shift schedule.

Job Summary
The Account Manager is responsible for fostering strong client relationships, addressing issues proactively, driving customer growth.

Key Job Responsibilities

  • Establish and nurture robust customer relationships, serving as a trusted advisor and champion for their needs.
  • Proactively detect and resolve customer concerns, ensuring their objectives are met.
  • Foster customer adoption and expansion through customized success strategies.
  • Evaluate and communicate customer success metrics, pinpointing areas for enhancement and collaborating with customers to devise solutions.
  • Work closely with diverse teams to provide customers with necessary resources and assistance.
  • Recognize and leverage opportunities for upselling and cross-selling products and services.
  • Remain abreast of customer feedback and market dynamics to enhance the overall customer journey.


Key Job Requirements

  • 3+ years of significant experience in customer success, including team management, preferably within a SaaS or technology firm
  • Proficient in relationship-building and interpersonal communication
  • Familiarity with customer success management tools and procedures
  • Exceptional problem-solving and analytical abilities
  • Commercially oriented, prioritizing the delivery of customer value
  • Background in marketing and demand generation is a plus
  • Attended a prestigious/top university