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Accounts Manager [Hybrid, Day-shift]

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Accounts Manager [Hybrid, Day-shift]

  • Location:

    Pasig

  • Sector:

    Monroe Consulting, BPO & Shared Services

  • Job type:

    Permanent

  • Salary:

    PHP80000 - PHP100000 per month + HMO+ Group Life Insurance

  • Contact:

    Myraflor G.Tabuzo

  • Contact email:

    myraflor.tabuzo@monroeconsulting.com.ph

  • Job ref:

    BBBH404019_1663030755

  • Published:

    22 days ago

  • Expiry date:

    2022-10-13

  • Client:

    Monroe Consulting Group

Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of an outsourced accounts service that is powered by a dedicated team of experts, smart technology, and forward-thinking accounting solutions. Our highly respected client is seeking an Accounts Manager with 5 years of accounting experience from a BPO, preferably working with New Zealand/ AU SMEs. This is a hybrid, day-shift work arrangement, with an office location in Ortigas Pasig.

Purpose of the role:

To lead and manage the team of Accounts Analysts supporting the Client Experience Manager of the ongoing team and oversee the company's bookkeeping, compliance and audit.

Position Overview:

  • To ensure a high quality of client service is always provided by performing work that requires a senior level of technical skill or knowledge, supporting the team to complete tasks effectively, and reviewing all returns and reports to ensure quality control.
  • To manage quality assurance by assisting with the development and maintenance of the Firm's policies and procedures, clarifying, and communicating associated expectations to the team, and monitoring delivery against standards and goals set using key performance indicators.
  • To manage the team through communicating clear expectations, providing the necessary support for team members to deliver their best performance, cultivate strong teamwork and a workplace culture that is consistent with the firm's values and direction.
  • To oversee company's budgeting, reporting, planning, and auditing.

Key responsibilities include :

1. To ensure a high quality of client service is always provided by performing work that requires a senior level of technical skill or knowledge, supporting the team to complete tasks effectively, and reviewing all returns and reports to ensure quality control:

  • Reviewing GST returns, and other compliance returns prepared by accounts administrator team to ensure accuracy.
  • Reviewing of monthly management accounts in line with the firm review policies and ensure accuracy
  • Managing escalated client and supplier emails and resolve queries ensure quality client service.
  • Managing client payroll and applying technical knowledge when required, reviewing client pays where required.
  • Attending to team tasks where team members are on leave or there are capacity overruns
  • Co-ordinating the reassignment of work during absence of leave
  • Assisting with managing client exit procedures
  • Performing other client related tasks as required.


2. To manage quality assurance by assisting with development and maintenance of the Firm's policies and procedures, clarifying, and communicating associated expectations to the team, and monitoring delivery against standards and goals set using key performance indicators:

  • Assisting management team to develop and review firm policies, systems, and processes and monitor that they are followed.
  • Ensuring firm best practice is being followed and efficiency across all software systems is being maintained.
  • Planning, implementing, and improving firm processes and procedures to enhance quality, efficiency and delivery.
  • Managing team capacity across the processing division to ensure the team is working efficiently and productivity goals are met.
  • Running and maintenance of reports necessary to track the performance of the processing division.


3. To manage the team through communicating clear expectations, providing the necessary support for team members to deliver their best performance, cultivate strong teamwork and workplace culture that is consistent with the firm's values and direction:

  • Confirming and reinforce the Company goals and objectives so the team can connect their contribution to business outcomes.
  • Confirming and regularly update expectations, including setting and revising individual and team objectives
  • Providing support appropriate to individuals, including directing, coaching, mentoring and delegating
  • Assisting the training manager with team inductions and training as required.
  • Fostering team collaboration that allows for the team to work effectively together
  • Developing a workplace culture that is consistent with the firm's values and direction
  • Leading team members to meet KPI's for productivity, recovery, and quality
  • Providing regular and constructive performance feedback
  • Maintaining transparent communication with team members and management
  • Assisting HR in team recruitment including selection and interviewing
  • Maintaining a personal development plan which includes training sessions to keep up to date with new legislation, software and functionality.

4. To oversee the company's budgeting, reporting, planning, and auditing.

  • Assessing and analysing budgets to find ways to minimise expenses
  • Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations
  • Identify and address problems and opportunities for the company
  • Assist the auditor on yearly audit work


Key requirements include :

  • Accounting qualifications
  • Minimum of 5 years' accounting experience, preferably with SME's and from BPO
  • Experience with working remotely for offshore clients
  • Minimum of 4 year's people management experience
  • Very good written and oral English communication
  • Working knowledge of Microsoft Excel, Word and Outlook
  • Ability to perform in a paperless environment


Preferably

  • Experience working with AU/ New Zealand SME's
  • Xero certified
  • Best practice policy and procedure development experience
  • Experience with accounting software - Xero and Receipt Bank