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Apps Support Analyst

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Apps Support Analyst

  • Location:

    Lapu-Lapu City

  • Sector:

    Monroe Industrial

  • Job type:

    Temporary & Contract

  • Salary:

    PHP30000 - PHP50000 per annum + Negotiable, x 14 months

  • Contact:

    Mike EmersonRamos

  • Contact email:

    mike.ramos@monroeconsulting.com.ph

  • Job ref:

    BBBH399972_1657537426

  • Published:

    about 1 month ago

  • Duration:

    2 years

  • Expiry date:

    2022-08-10

  • Client:

    Monroe Consulting Group


Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of the world's largest supplier of semiconductor test equipment for logic, RF, analog, power, mixed-signal and memory technologies and deliver test solutions to developers and manufacturers of a broad range of integrated circuits, packaged separately or integrated as cells in system-on-a-chip (SOC) devices. This job is with on-site/hybrid set-up, the office is based in Lapu-lapu City, Cebu, Philippines.

Job Summary:
The Apps Support Analyst will manage multiple reported issues among various divisions within the enterprise. This is a 2-year temporary position.

Key Job responsibilities include:

  • Recognize and gather crucial customer information
  • Call customers and hold screen share meetings as necessary
  • Configure different environments each day to test and help in reproducing customer issues
  • Maintain a professional and quality relationship with customers through our internal ticket system
  • Communicate status updates and drive communication with customers from start to finish
  • Create and assist in maintaining internal and public facing documentation


Job Requirements:

  • Four-year college degree or equivalent
  • 1-2 years experience in business to business customer service
  • Experience working with various application servers (Tomcat, Jboss, Glassfish, Weblogic, Websphere)
  • Experience working with various databases (MySQL, Postgresql, Oracle, DB2, SQL Server)
  • Experience with Liferay a plus
  • Experience supporting portal applications
  • Excellent professional skills, including effective written and spoken communication skills
  • Proven ability to work on multiple tasks at the same time while paying strict attention to details
  • Flexible and able to adjust quickly to changes