International award-winning executive recruitment expert Monroe Consulting Group is recruiting on behalf of a leading fintech company in Southeast Asia region seeking for humility, passion, and self-motivated Assistant Operations Director (Fintech) with strong experiences in Technology industry. The job is based in Ho Chi Minh City, Vietnam.
- Manage the operation and analysis of customer service and credit approval Department. This role plans, organizes, implements, or runs small and medium-sized projects. As a technical expert on large corporate projects in customer operations. revision Existing policies and procedures aimed at improving operational efficiency Minimize operational and compliance risks. Development of operational warnings and work support for We support regulatory changes, new product offerings and improvements.
- Team development and management in operations business (credit approval and customer service)
- Introducing scalable systems and processes to improve productivity and reliability Along with operational processes and business growth.
- Monitor performance, including the productivity of all direct reports. Act as a mentor, instruct team members to achieve KPIs.
- Make sure policy changes are effectively communicated and everything is done team
- Create and manage all internal dashboards for operations
- Gain insights to improve customer operations KPIs and processes
- Comparison with the best external indicators
- At least 5-6 years of experience leading operations in high-growth environments
- Powerful data-driven, SQL script writing, pivot table manipulation, continuous functionality Improve operations based on key indicators
- Reliable analytical ability and problem-solving ability
- Ability to analyze trends, investigate problems, and propose solutions to problems
- A solid track record of improving processes and helping teams achieve better results power
- Familiar with the credit card and consumer finance industry, especially FinTech
- Ability to multitask, prioritize and manage time effectively
- Very energetic and goal-oriented personality focuses on achieving great things in half the time Most people will take
- Optimistic and learning-oriented personality
- At least a bachelor's degree, ideally a degree in engineering or related disciplines
- Previous startup experience is required