• Ensure all SWIFT/CHAP/BACS payments are entered in time to meet respective deadlines.

• Ensure all accounting entries have been processed correctly.

• Ensure trades are verified to respective external sources prior to processing.

• Deal with general client care to include, interest outstandings, accounts and statements queries

• Ensure confirmation matching process has been completed in a timely manner with resolution of discrepancies.

• Trade confirmation and reconciliation queries

• Timely escalation of issues with documentation where necessary and follow through to resolution.

• Develop relationships with Front Office to promote quality service.

• Ensure Desktop procedures and checklists are actively maintained and updated.

• Perform and document User Acceptance Testing as part of new system upgrades.

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