Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of a Multinational Automotive Company for the role of Service Director. As the company is continuously growing, our client is seeking a professional with a strong experience in leading Service, After Sales, & Customer Support matters.

• Hire, train, & motivate, and monitor the performance of service department
• Maintain reporting system and prepare annual operating budget for the department
• Ensure compliance with manufacturer warranty and policy procedures
• Conduct weekly department meeting
• Establish and maintain a good relationship with customers to maintain a repetitive business ahead
• Maintain a high quality service and minimize comebacks from the customers
• Ensure customer satisfaction and also service & parts are respectful in the interaction with customers
• Handle and manage customer complaints well
• Develop dealership service and parts pricing plans and recommend to general manager
• Working alongside with parts and service managers to improve profitability of the dealership

Job Requirements :

• Leadership skills with ability to engage, collaborate and influence at operational level
• Strong background and also the familiarity with service, customer support, and after sales related matters
• Fluent English and other language as an advantage
• Proven experience in leading a team
• 10 years' experience of working within service and customer support field especially in Automotive sector ( Passenger Vehicle)
• Proven track record of managing functional team
• Ability to lead team and influence stakeholders across other organization
• Enthusiastic and committed team player
• Self-motivated, flexible, with excellent time management/planning, and problem-solving skills
• Ability to understand and focus on client delivery and value proposotion