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Client Learning Specialist - Italian

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Client Learning Specialist - Italian

  • Location:

    City of Taguig

  • Sector:

    Monroe Banking & Finance

  • Job type:

    Permanent

  • Salary:

    PHP90000 - PHP120000 per month

  • Contact:

    Louisse Nadine Dela Merced

  • Contact email:

    nadine.delamerced@monroeconsulting.com.ph

  • Job ref:

    BBBH228944_1636556638

  • Published:

    19 days ago

  • Expiry date:

    2021-12-10

  • Client:

    Monroe Consulting Group

Client Learning Specialist - Italian

Job summary
The Customer Learning Specialist will build service and training-focused relationships with end users to ensure connectivity, product adoption and success and thereby maximize customer satisfaction, loyalty and retention. At the end of the interaction, the customer should have received relevant training, and valuable guidance on not just using the product but also embedding it in their daily work flow.

Key Responsibilities

  • Deliver world-class, next generation virtual instructor-led modules and course ware based on client's work flow and business requirements
  • Support campaigns and training activities to the benefit of the wider regional training department
  • Jointly manage the creation of interactivity toolkit for assigned courses, collaborating with eLearning & video teams and peers
  • Research and prepare for training using the knowledge acquired from learning programs and certifications managed by the Learning & Development Team and the designed interactivity toolkit
  • Generously share knowledge and peers and colleagues to enhance the team's capabilities
  • Make "Welcome Calls" to new users
  • Assist users in connecting to application and deliver workflow-relevant product training
  • Create and maintain accurate contact and activity records in the CRM system
  • Effectively manage inbound training requests * Proactively collect customer feedback
  • Work as a part of a virtual team to build valuable remote training offerings and content.
  • Continuously build personal knowledge of the financial markets, Refinitiv products and the firm's client

Key Requirements:

  • University degree
  • Superlative skill and demonstrated experience in the delivery of remote instructor-led training
  • Customer support, training or desktop design role, or equivalent experience
  • Superior knowledge of the financial markets, including job role specific workflow
  • Excellent verbal and written region-appropriate language skills
  • English is mandatory and other languages a significant plus
  • Strong customer service skills
  • Excellent relationship building and communication skills
  • Strong time management and prioritization skills Desirable skills
  • Credible, engaging presentation delivery, especially via remote media
  • Significant, demonstrable, deep understanding of industry-standard training applications like WebEx, MS Teams, etc.
  • A passion to learn and master new tools
  • Clear understanding and appreciation of the instructional design process
  • Knowledge of APIs and programming language such as Python is an advantage