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Client Services Manager (Business Support)

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Client Services Manager (Business Support)

  • Location:

    Singapore

  • Sector:

    LMA Asia Front Office

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Anissa Sia

  • Job ref:

    BBBH409611_1674033373

  • Published:

    15 days ago

  • Expiry date:

    2023-04-18

  • Client:

    LMA

The Opportunity

You will be part of the Client Advisory Team and directly reporting to our Head of Business Client Advisory Service, APAC. As a Business Client Services Manager, you will have the opportunity to work with our valued clients across Asia Pacific region and supporting customers during their lifecycle as a client of the company. You face a broad variety of tasks in a challenging environment, take over ownership for projects and get the opportunity to grow.

Responsibilities

  • Provide excellent service for existing and new customers
  • Manage, solve and escalate all incoming requests from clients
  • Ensure a smooth onboarding for new clients to the system
  • Build and maintain relationships with key client contacts
  • Conduct user system trainings (interactive and remote)
  • Maintain, document, analyse and improve existing workflows and processes
  • Integrating with global client services team to ensure that global policies are implemented in the region and that regional experience leads to improve global policies
  • Take ownership of various types of projects (product development; process implementation; regulatory/compliance; complex client setups, integration or workflows)
  • Participate in quality assurance testing of full range of products and features on our platform
  • Advise and share expertise with internal teams (e.g., Sales, Legal, Technical Client Advisory Services, Accounting, IT, etc.)
  • Analyze trade related issues with customers and provide applicable feedback to the sales and liquidity manager to improve quality
  • Maintain and share up-to-date knowledge about company products and services with internal stakeholders
  • Support sales for pre-sale activities
  • Ability to support clients' queries through multiple channels


Skills & Requirements

  • Minimum Bachelor Degree, ideally in a Finance and/or Computing based discipline is preferred.
  • Preferably 5 - 7 years of working experience in eSupport / client services / middle office / back office of a global markets sales & trading division or other FX or treasury environment
  • Experience in training to the financial community with a strong focus to financial markets
  • Excellent sense of customer service (detail and service-oriented)
  • Good organization skills, ability to work under pressure and to meet tight deadlines
  • Ability to communicate in a precise, accurate and timely manner
  • Ability to communicate technical/product information to a non-technical audience
  • Self-motivated with a proactive and consistently high output work ethic
  • Excellence communication skills in English and fluent in Mandarin, Japanese is an added advantage

Company Reg No.: 201131609D, Licence No.: 11C4684