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Coord 3, HR Shared Services

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Coord 3, HR Shared Services

  • Location:

    San Antonio

  • Sector:

    MRS Medical

  • Job type:

    Temporary & Contract

  • Salary:


  • Contact:

    Elaine Vincent Collantes

  • Contact email:

  • Job ref:


  • Published:

    about 1 year ago

  • Expiry date:


  • Client:

    Medical Recruitment Strategies

Hi! We are looking for a Coord 3, HR Shared Services to be part for our team!

Work days/hours: 9:30AM - 6:30PM M-Fri

***Must be fluent in English and Portuguese***

Onsite/virtual: Onsite 2 days a week, working from home 3 days a week. That could change at any time.


* Receive and respond to inbound inquiries and communications from internal BD customers regarding matters in the Americas
* Help process routing activities in the human capital management system to ensure efficient and effective delivery of services supporting the Americas
* Process inbound Tier 1 Associate Service Center (ASC) interactions from customers via both phone and email to include general inquiries, feedback or notification of incidents, using resource guides and knowledge base articles to provide appropriate responses
* Use computerized system for tracking, information gathering, and/or troubleshooting
* Respond to inquiries and resolve problems of basic to moderate complexity
* Document issues and identify appropriate actions to resolve inquiries regarding processes managed by the Americas ASC
* Actively redirect customers to self-service options as appropriate, teaching them how to be self-sufficient in use of direct access tools and the knowledge management portal
* Perform proactive outbound follow-up communications, as necessary
* Execute tasks in accordance with standard operating procedures, including data entry transactions in Workday or other systems
* Build customer relationships throughout the operations supported by the Americas ASC


* High School Diploma or equivalent
* Must be fluent in English and Portuguese
* Minimum of 1-2 years related experience in a Customer Service or Shared Services environment
* Intermediate computer proficiency and experience with Microsoft Office Suite (Outlook, Word and Excel)
* Demonstrated remote/virtual phone or onsite customer service orientation support skills and experience
* Must be willing to provide 100% phone and email customer service support for 8-9 hours per day
* Experience using a case management system, knowledge portal and navigating a Human Resource Information System (HRIS) / ERP software systems such as Workday, PeopleSoft or SAP
* Ability to resolve routine problems and questions independently
* Ability to pay close attention to details and use time effectively
* Excellent oral and written communication skills with the ability to independently compose routine written communications
* Ability to work in a fast-paced team environment and possess quick learning skills
* Multi-tasking capabilities to manage several case loads
* This role may require occasional overtime on an as needed basis

For many roles at this client, assignment is contingent upon the Employer of Records receipt of sufficient proof that you are fully vaccinated against COVID-19 (meaning two weeks have passed after the last injection of Pfizer/Moderna or two weeks after receipt of the J&J). In some locations, weekly testing for COVID-19 may be available instead of vaccination. Requests for accommodation will be considered pursuant to applicable law

Please submit your recent resume today together with your availabiltiy for quick phone call.

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