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CRM Manager

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CRM Manager

  • Location:

    Makati City

  • Sector:

    Monroe Retail & Distribution

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Nicole Mallorca

  • Contact email:

    nicole.mallorca@monroeconsulting.com.ph

  • Job ref:

    BBBH435655_1701911200

  • Published:

    3 months ago

  • Expiry date:

    2024-03-06

Executive search firm Monroe Consulting Group is recruiting on behalf of a leading fashion distribution and retail company. Our client is in search of a CRM Manager to handle Loyalty program and formulate and implement effective CRM strategies. The work setup is hybrid work set-up and their office is based in Makati, Metro Manila.

Key job responsibilities include:

  • Oversee Loyalty Program with a strong focus.
  • Manage Loyalty program software and lead software development.
  • Create marketing programs for engagement and repeat purchases, growing the customer database.
  • Manage brand databases, ensuring security, and backup.
  • Develop creative materials for CRM communication plans, utilizing various channels.
  • Oversee customer report systems, identifying improvement opportunities.
  • Identify and solve business problems through advanced analytics.
  • Manage day-to-day operations, budgeting, and admin procedures, including Mobile Application development.

Key job qualifications include:

  • Bachelor's degree in business, marketing, or related field.
  • Minimum 4 years of experience in Marketing, CRM, and loyalty program management.
  • Proficient in database systems, SPSS, SAS, Excel, and PowerPoint.
  • Strong skills in creating customer reports and profiles.
  • Basic statistical knowledge.
  • Excellent communication, writing, project management, and people management skills.
  • Hybrid work setup with 3 days onsite in Makati City.