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Customer Experience Manager (SaaS)

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Customer Experience Manager (SaaS)

  • Location:

    Jakarta

  • Sector:

    Monroe Software & IT Consulting

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Muhammad DarrylRamadhan

  • Contact email:

    Darryl@monroeconsulting.com

  • Job ref:

    BBBH403420_1662438497

  • Published:

    24 days ago

  • Expiry date:

    2022-10-06

  • Client:

    Monroe Consulting Group

Monroe Consulting Group is assisting a client in looking for a seasoned Customer Experience Manager. My client is a B2B SaaS company focusing on digitizing businesses. This role is based in Jakarta, Indonesia.

Responsibilities:

  • Supervise training to ensure and maintain high CSAT.
  • Optimize processes and resourcing, ensure servicing is timely.
  • Tracking and categorizing issues to easily highlight overall customer experience using the product.
  • Create a framework to provide great experience to customers, suited to their business.

Requirements:

  • 5+ years of experience in customer support or customer experience roles.
  • 2+ years in a managerial role, handling up to 15-20 people.
  • Preferably previous experience in e-commerce/B2B SaaS companies.