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Customer Satisfaction & Quality Leader (Electrical)

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Customer Satisfaction & Quality Leader (Electrical)

  • Location:


  • Sector:

    Monroe Manufacturing & Industrial 4.0

  • Job type:


  • Salary:


  • Contact:

    Arini Rindang Purba

  • Contact email:

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Client:

    Monroe Consulting Group

Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of a leading multinational company with a core focus on electrical products. As expansion continues, our client is seeking a professional with at least 15-20 years' experience in electrical products for the job of Customer Satisfaction & Quality Leader East Asia and Japan Cluster. The job is based in Batam, Indonesia.

Key job responsibilities include:

  • Drive a high performing Supplier Quality Culture thru proper parts qualification, process audits and performance reviews to ensure Supplier has Zero impact in Offer Quality and Business Performance
  • Strategize the Incoming Quality Control to detect potential supply quality issues before they reach production and customers
  • Develop the critical component reliability testing and laboratory to anticipate potential field failures
  • Systematic reduction of end-to-end non-quality top contributors that can lead to customer complaints: in-process/manufacturing quality, outgoing quality, surveillance test.
  • Execute annual quality plan in collaboration with the LoB to achieve product/equipment robustness in quality and application.
  • Continual assessment and improvement of the quality system (ISO and SPS) to ensure relevancy and robustness.
  • Annual quality planning, setting of priorities and allocation of resources with full alignment to LoB's priorities and to the cluster and CS&Q function
  • Continually design and execute data collection to facilitate analysis hence enabling formulation of action plans to resolve operational and systemic issues.
  • Streamlining of operation with innovative and economical solutions.
  • Continuously benchmark with other entities to drive excellence Internal
  • Be the advocate of customer centricity behaviour and its dynamics in the organization, driven

by the principle of "Zero Defect".

  • Incorporate customer requirements into every step of the operations to ensure "customers get

what they want and when they want it".

  • Strengthen internal processes towards total robustness or Zero Defect: prevent issue

occurrence, and prevent recurrence of critical/repeated issues from the source

  • Continually improve end-to-end process with other stakeholders (particularly LoB & Logistics

Center) to improve Offer Quality and Customer Experience.

  • Support global initiatives to address customer issues.
  • Prepare the CS&Q network in facing constant changing of business environment, to

ensure Supplier and Offer Quality is solid and relevant to customer's needs

  • Be the advocate of customer centricity behaviour and its dynamics in the organization, driven by the principle of "Zero Defect".

Job Requirements:

  • Six Sigma GB/BB certified, ISO Lead Assessor or Internal Auditor trained, Lean Expert knowledge will be an added advantage
  • Knowledge in Digital tools like tableau, Minitab, salesforce, Vision Inspection Systems, AI IIOT, Machine Learning, etc
  • 15-20 years' experience in leading quality in an industrial environment and equivalent roles
  • English, proficiency
  • Willing to work in Batam Indonesia