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Customer Service Executive

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Customer Service Executive

  • Location:


  • Sector:

    Monroe Supply Chain

  • Job type:


  • Salary:


  • Contact:

    Huay Hunn Goh

  • Contact email:

  • Job ref:


  • Published:

    about 2 months ago

  • Expiry date:


  • Client:

    Monroe Consulting Group

Executive recruitment company Monroe Consulting Group's Industrial Division is recruiting on behalf of an MNC and a global leader in manufacturing industrial packaging, specializing in complete packaging solutions within the Telecom, Energy, Industry, Vehicles, Healthcare and Aerospace. Our highly respected client is seeking for a customer service driven and expertise in logistic management, Customer Service Executive with at least 1 year experience. The job will be based in Perai, Penang.

Job summary

The ideal candidate will be responsible to support Business Unit/Site Manager in the day-to-day operations and ensuring customer demands and deliveries request are fulfilled with high satisfaction with the business expansion in Penang.

Key job responsibilities include:

  • Attend customer enquiries or feedbacks, to provide good customer response and services.

  • Perform order planning, processing, purchases, sales administration in parts operations etc.

  • Follow up customer forecast and supplier fulfilment to ensure on time delivery.

  • Issuance of Delivery Orders / Invoices / Shipping Documents, etc to customers.

  • Issuance of repeating Purchase orders to suppliers.

  • Uploading invoices to customer's portal.

  • Planning according to customers forecast.

  • Upkeeping files and documents.

  • Manage customer's complaint or quality issues together with Quality team.

  • Work closely with Production and Warehouse's team to ensure smooth fulfilment to avoid escalation.

  • To analyse demand planning and supply planning data and provide suggestions for improvements.

  • Any other tasks assign by superior as deem necessary from time to time.

Job requirements include:

  • Bachelor degree in Business Administration, Logistics & Transportation, Management, Commerce, Marketing or related field is preferred.

  • At least 1 years of relevant experience.

  • Good communication skills with Bi-Lingual Capabilities (English & Others).

  • Kursus Ejen Kastam (KEK) certification will be added advantage.

  • Tech savvy, highly organized and detail oriented.

  • Independent, responsible, solution-driven, and able to work under pressure.