Banner Default Image

Customer Service Representative (English/Chinese Speaking)

Back to job search

Customer Service Representative (English/Chinese Speaking)

  • Location:

    Ho Chi Minh City

  • Sector:

    Monroe Manufacturing & Industrial 4.0

  • Job type:


  • Salary:


  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    9 days ago

  • Expiry date:


  • Client:

    Monroe Consulting Group

International award-winning executive recruitment expert Monroe Consulting Group is recruiting on behalf of an international well-known company in the apparel & footwear sector.

Our client, the company commits to delivering high-quality products and exceptional customer service, is seeking for Customer Service Representative. The working location is 1 hour travel from Ho Chi Minh City with shuttle bus provided.

Job Summary:

The Customer Service Representative will be part of a dynamic team and able to deliver the best customer service to company's B2B client.

Job Responsibilities:

  • Order processing & management
  • Manage the accuracy of data and input into system
  • Arrange the shipment to customer
  • Maintain service, relationship with customer
  • Follow up customer's payment status
  • Handle customer's complaints/inquiries

Job Requirements:

  • Experience in Customer Service/Merchandiser/Purchaser positions in Garment/Textile industry is preferable
  • Working experience at multinational companies is preferable
  • Good language skills in listening, speaking, writing, reading for both English & Chinese is a must
  • Good problem- solving skill
  • Good communication/negotiation skill
  • Customer Service mindset
  • Proactive, dynamic, integrity, careful, teamwork
  • Able to work under high pressure