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Customer Service Representative (US Shift)

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Customer Service Representative (US Shift)

  • Location:

    United States of America

  • Sector:

    Monroe Insurance & Legal

  • Job type:


  • Salary:


  • Contact:

    Sebastian Freeland

  • Contact email:

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Client:

    Monroe Consulting Group

Executive recruitment company Monroe Consulting Group's Professional Division is partnered with a rapidly expanding international insurance brokerage firm. Our distinguished client's expertise includes general insurance serving a large customer base in the US. Due to their rapid growth and expansion, they are currently seeking for an exceptional Customer Service Representative with 2 years of relevant experience who is able to work around the US time zone.


  • Assist US office sales in obtaining insurance quotation.

  • Address customer questions while ensuring customer satisfaction

  • Communicate effectively via phone and email to service accounts.

  • Ability to multi-task in a fast-paced environment.

  • Assist in cross sales through referrals and account rounding.

Job Requirements:

  • Proficient in a variety of computer software applications, such as Word, Excel, CSR management software.

  • Proactive problem-solver.

  • Able to work around US time zone.