Executive recruitment company Monroe Consulting Group's Professional Division is partnered with a rapidly expanding international insurance brokerage firm. Our distinguished client's expertise includes general insurance serving a large customer base in the US. Due to their rapid growth and expansion, they are currently seeking for an exceptional Customer Service Representative with 2 years of relevant experience who is able to work around the US time zone.

Responsibilities:

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  Assist US office sales in obtaining insurance quotation.
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  Address customer questions while ensuring customer satisfaction
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  Communicate effectively via phone and email to service accounts.
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  Ability to multi-task in a fast-paced environment.
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  Assist in cross sales through referrals and account rounding.

Job Requirements:

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  Proficient in a variety of computer software applications, such as Word, Excel, CSR management software.
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  Proactive problem-solver.
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  Able to work around US time zone.