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Customer Success Manager

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Customer Success Manager

  • Location:

    Makati City

  • Sector:

    Monroe Information Technology

  • Job type:

    Permanent

  • Salary:

    PHP30000.00 - PHP40000.00 per annum

  • Contact:

    Justine Danielle Bituin

  • Contact email:

    justine.bituin@monroeconsulting.com.ph

  • Job ref:

    BBBH420276_1684214568

  • Published:

    21 days ago

  • Expiry date:

    2023-06-15

  • Client:

    Monroe Consulting Group

Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of an award-winning digital platform that distributes digital version of newspaper and magazines.

Job Summary
Our respected client is seeking a Customer Success Manager who will be responsible for ensuring the success and satisfaction of customers throughout their journey with a company.

The Customer Success Managers are expected to establish a rapport with customers and act as their trusted advisor. They should develop a deep understanding of the customers' needs, goals, and challenges. The job is in Makati City, Metro Manila, Philippines, and offers a HyFlex work arrangement.

Key job Responsibilities:

  • Review and understand the needs of internal and external stakeholders.
  • Execute strategic direction plan set up by team lead and key stakeholders.
  • Perform account management activities set up by the Hospitality Team
  • Assist with Pipeline list development responsibilities following the process set up by the Hospitality Team
  • Use Tech Stack provided by the company, such as CRM, Microsoft Office, Zoom, and other various technical and analytics tools.
  • Actively participate in meetings and presentations.
  • Follow the "Standard Operational Procedure" document provided by the Hospitality Team.
  • Track, review, and analyze client usage of the company services and communicate with the Territory Manager.
  • Strategize next steps with account managers in relationship to training and collateral material deployment.
  • Provide technical training to clients.
  • Perform general administrative duties.
  • Ensure that proper communication line is met since you will be receiving project initiatives and directives from the Hospitality team in Canada.
  • Ensure to have open communication with your team lead and Territory manager for any feedback.
  • Other duties may arise from time to time, and they may be assigned to you.​

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Key job Requirements:

  • A bachelor's degree in business management or related field but would consider equivalent work experience.
  • A minimum of 2 years in a customer service capacity
  • The ability to build collaborative relationships through the use of positive language and a service-oriented attitude.
  • Experience in the hospitality industry.
  • Excellent communication skills.
  • Strong presenter and have excellent interpersonal skills.
  • A collaborator by nature and focused on building long-term relationships with clients.
  • Willingness to work on any shift (morning, mid and night shift).