Monroe Consulting Group is assisting a client, top global player in the cloud space, in looking for a Customer Success Manager. It is an individual contributor role, based in Jakarta, Indonesia.

Job Responsibilities:

• Demonstrates value to the customer and identifies additional opportunities for adoption.
• Activates early renewal conversations, drives upsell and works with renewal team to ensure execution of the renewal process
• Possess technical knowledge to drive adoption.
• Conduct trainings or workshops with customers.
• Execute customer success plan to drive adoption post-deployment
• Build and execute retention and expansion plays

Job Requirements:

• 5-10 years of experience in technical sales, customer success, and/or technology consulting.
• Technical understanding of OpenShift, Containers, or equivalent.
• Experience in Integration Modernization solution such as Kafka, MQ, Rest API, etc.
• Can manage multiple customer accounts and projects simultaneously