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Customer Success Manager (Cloud)

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Customer Success Manager (Cloud)

  • Location:

    Jakarta

  • Sector:

    Monroe Software & IT Consulting

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Muhammad Darryl Ramadhan

  • Contact email:

    Darryl@monroeconsulting.com

  • Job ref:

    BBBH396990_1655433862

  • Published:

    17 days ago

  • Expiry date:

    2022-07-17

  • Client:

    Monroe Consulting Group

Monroe Consulting Group is assisting a client, top global player in the cloud space, in looking for a Customer Success Manager. It is an individual contributor role, based in Jakarta, Indonesia.

Job Responsibilities:

  • Demonstrates value to the customer and identifies additional opportunities for adoption.
  • Activates early renewal conversations, drives upsell and works with renewal team to ensure execution of the renewal process
  • Possess technical knowledge to drive adoption.
  • Conduct trainings or workshops with customers.
  • Execute customer success plan to drive adoption post-deployment
  • Build and execute retention and expansion plays

Job Requirements:

  • 5-10 years of experience in technical sales, customer success, and/or technology consulting.
  • Technical understanding of OpenShift, Containers, or equivalent.
  • Experience in Integration Modernization solution such as Kafka, MQ, Rest API, etc.
  • Can manage multiple customer accounts and projects simultaneously