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Customer Success Manager, Enterprise

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Customer Success Manager, Enterprise

  • Location:

    Kuala Lumpur

  • Sector:

    Monroe Professional Services

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Sebastian Freeland

  • Contact email:

    sebastian.freeland@monroeconsulting.com.my

  • Job ref:

    BBBH400818_1658912262

  • Published:

    19 days ago

  • Expiry date:

    2022-09-25

  • Client:

    Monroe Consulting Group

Executive recruitment company Monroe Consulting Group's Professional Division is partnered with a leading organisation within Financial Services sector. Our distinguished client's expertise includes data & analytics, global financial markets infrastructure, and risk mitigation. Due to their rapid growth and expansion, they are currently seeking for an exceptional Customer Success Manager with at least 4-5 years of relevant experience in dealing with bank architecture, infrastructure and application environment.
Responsibilities:

  • Provide targeted engagements (for example, enterprise workshops) that assist customers in maximising the value generated from solutions after the sale and building rapport.
  • Inform clients on the effects of regulations i.e. MiFID II, FRTB, on their Enterprise Content.
  • Encourage usage of API delivery of the Client's enterprise content.
  • Establish and manage client relationships with company and application owners to ensure usage of the Client's solutions.
  • Keep a comprehensive revenue picture of your customer portfolio concerning the range of enterprise services utilised.
  • Clearly articulate the Enterprise Roadmap to existing customers in connection to their business objectives and operations.
  • Evaluate customer health, assess and take action on Enterprise usage information, identifying value optimisation opportunities, as well as sharing insights to enhance the sales process.
  • To drive the voice of the customer in business strategy, provide insights to Market Development and Customer Proposition on customer and industry trends.
  • Create and implement customer success strategy for the Client's platform (feeds and enterprise business) in order to increase revenue retention.
  • Take part in industry events with the team to promote collaboration, brand awareness, and remain current on industry trends.

Job requirements:

  • Extensive understanding of bank architecture, infrastructure and application environment.
  • Ability to collaborate with bank's Technology & Development Teams and Business silos (e.g. Equities, FICC, FX etc).
  • Solid technical market data experience and understanding of financial market data products, delivery services, APIs, and protocol technologies.
  • Experience with at least one of the following: Murex, Kondor+ / K+, Calypso, Fenics, Sunguard, Guava, Aladdin, Temonos + any other treasury applications
  • University degree.
  • Proactive, results-oriented mindset.
  • Strong customer relationship and presentation skills.
  • Sales skills (identify, develop, & articulate proposition/ consultative selling).