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Customer Success Manager (HR Software)

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Customer Success Manager (HR Software)

  • Location:

    Jakarta

  • Sector:

    Monroe Software & IT Consulting

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Jeremy Gemarista

  • Contact email:

    jeremy@monroeconsulting.com

  • Job ref:

    BBBH374869_1653270091

  • Published:

    about 1 month ago

  • Expiry date:

    2022-06-02

  • Client:

    Monroe Consulting Group

Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of a regional HRIS company for the job of Customer Success Manager. The job is based in Jakarta, Indonesia.

Job Summary

As the Customer Success Manager, we are looking for someone who can help us to becomes the trusted advisor to clients and drives adoption of the company product to ensure customer success.

The Human Capital Management Consultant key job responsibilities include:

  • Manage a team of techno-functional consultants and provide recommendations on the process to the enterprise clients
  • Act as a techno-functional consultant and provide recommendations on process
  • Configure and manage client's product; Assist and Train clients to do it on their own
  • Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals
  • Drive product adoption, increasing overall retention and achieve process success for customers
  • Support clients during critical HR events like Appraisal, Increments etc.
  • Support clients to resolve queries or bugs, as and when required
  • Gather feedback on product experience during the entire customer lifecycle via targeted surveys
  • Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
  • Share best practices with clients on how to achieve product success
  • Identify risks proactively, mitigate and escalate as deemed appropriate

Job Requirements:

  • MBA/PGDM (preferably in HR) or relevant work experience after graduation
  • 6+ years of experience in HR transformation & change management/HCM implementation and customer management roles / HR consulting roles
  • Understanding of Technology systems. HRMS system implementation and understanding would be preferred
  • Good in MS Excel, Word and Powerpoint
  • Key behavioural traits: Agility, Analytical, Persistence and Ability to stretch

Proficiency in Bahasa is preferred