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Customer Support Specialist (based in South Korea)

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Customer Support Specialist (based in South Korea)

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  • Sector:

    Monroe Software & IT Consulting

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  • Published:

    26 days ago

  • Expiry date:


  • Client:

    Monroe Consulting Group

International award-winning executive recruitment expert Monroe Consulting Group is recruiting on behalf of a the global pioneer enterprises in supplying Digital Solution.

We are looking for a quick-thinking and a fast study. In this role, you are responsible for post-implementation front-line customer support for the company's PLM solution. You will work directly with customers to resolve questions and issues promptly and efficiently in a professional manner.

This position will report to the Director, North America Customer Support.

Job Responsibilities:

  • Strong and confident Customer Facing / Support skill
  • Experience in software installation, IT troubleshooting and optimization - Database (SQL Server, Oracle), Application Server (JBoss), experience with load balancing and clustering environments. Skills in performance tuning and optimization and troubleshooting relative to the software stack web environment.
  • Experience with Windows operating systems, deploying and configuring Web Applications
  • MS Office tools including MS Project and Visio, and related scripting languages
  • Highly developed problem analysis and solving skills.
  • Ability to adapt to a rapidly evolving technology and commercial environment.
  • Analyzing complex problems to evaluate alternatives and identify sound options.
  • Making an impact and establishing credibility with internal and external customers.
  • Communicating effectively to ensure others are fully briefed and listening to ensure a mutual understanding.
  • Resolving problems in order to clarify situations and create a way forward.
  • Customer Satisfaction Focus
  • Achieve proficiency with Centric 8 software installation and functionality
  • Assist in the development and maintenance of online solutions
  • Troubleshoot defects and log support cases
  • Act as a customer advocate by creating enhancement requests
  • Work collaboratively to build and maintain productive working relationships with customer support team members, engineering, quality assurance, sales, pre-sales and implementation teams.

Job Requirements:

  • BS Degree Computer Engineering and/or Fashion Design, or equivalent
  • 3+ years Technical Support experience
  • Understanding of PLM or PDM solutions
  • Understanding of PDM/PLM integration with enterprise solutions such as ER
  • Excellent communication, interpersonal and time management skills
  • Detail oriented and ability to multi-task
  • Excellent command of the English language
  • Salesforce experience, a plus
  • WebEx, ZOOM, TEAMS experience, a plus
  • Web - and email-savvy

What we offer:

  • Competitive salary and benefits
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • Opportunity to work remotely with a dedicated and motivated team
  • A remote work environment built on collaboration, flexibility, and respect
  • Varied and challenging work to help you grow your technical skillset.