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EUC Team Lead (24 mths Contract)

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EUC Team Lead (24 mths Contract)

EUC Team Lead Engineer

Job Responsibilities

  • Perform remote / onsite support to end users on IT products and services
  • Manage email / hotline for support requests.
  • Manage hardware / software patching
  • Provides remote / onsite support for IT needs.
  • Provide support for key field service activities in line with customers' requirements.
  • Create and update tickets promptly and accurately.
  • Provide accurate, factual reports to the team leader or technical support personnel to enable informed decisions to be made on a course of action to resolve product issues
  • Handling customer escalations with support from Level 2 as needed.
  • Any ad-hoc duties as assigned.
  • Support VIP users
  • Manage onsite engineers and deployment
  • Provide documentation update
  • Work with relevant team on reports.

Job Requirements

  • Minimum diploma in IT or related
  • 5 years of working experience related to end user support
  • Able to work Independently, Self-motivated, and Diligent
  • Experience in troubleshooting hardware / software related issues.
  • Experience in analysing various operation reports and presentation
  • Experience on team management
  • Possess Analytical and Problem-Solving skills
  • Written and spoken Language Proficiency in English is essential
  • Effective communication skills
  • Knowledge on different product (end point device) vendor like Lenovo / Dell etc
  • Knowledge on mobile support (phones / tablets) for iOS / Android / iPadOS
  • Office hours with ad-hoc after-office hours and weekend support

Company Reg No.: 201131609D | License No.: 11C4684 | Febrianto