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Field Service Engineer (Mechanic)

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Field Service Engineer (Mechanic)

  • Location:

    Ho Chi Minh City

  • Sector:

    Monroe Manufacturing & Industrial 4.0

  • Job type:


  • Salary:


  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Client:

    Monroe Consulting Group

International award-winning executive recruitment expert Monroe Consulting Group is recruiting on behalf of a multinational technician services company.

Our client is seeking a field service engineer position to be based in Ho Chi Minh City, Vietnam and willing to travel frequently.

Job Responsibilities:

  • Set up and commission individual machines of the company's product portfolio depending on the technical specialization of the technician (e.g. filling technology) under the guidance of an experienced service technician at the beginning and later independently
  • Perform troubleshooting on the company's range of individual machines and also partner companies with their supplied equipment.
  • Provide technical training to machine operators at the customer's site.
  • Provide technical support to customers.
  • Actively assist when it comes to design changes/improvements in collaboration with the designer.
  • Support the improvement of quality to companywide quality standards.
  • Work independently and autonomously on a task and within the working environment
  • Identify and rectify disorders, if necessary, with support
  • Actively participate in problem solving to analyse the cause of disorders. Be able to issue disorder reports.
  • Encourage measures regarding process/procedure optimization; to advise and implement to develop and optimize work stages.
  • Supervise company equipment and partner equipment installation according to company standards.
  • Inspect machines for overhaul and spare parts.
  • Execute machine overhauls and re-setup machines after completion.
  • Promote machine upgrade option to customers.
  • Support sales department in their activities
  • Take over any further task within company service department requested by head of department.

Job Requirements:

  • Bachelor or higher in technical field (mechanical, mechatronics, automation, or similar)
  • High social competence and good communication skills
  • Self-confident and friendly manner
  • Solid technical understanding of food and beverage industry is preferred.
  • Holistic and cross-functional thinking
  • Experience in field service preferred.
  • Profound understanding of mechanical drawings and part lists
  • Profound knowledge in Siemens control systems (S7/TIA)
  • Profound knowledge in drive technologies (e.g Danfoss, B&R,…)
  • Profound knowledge in bus and network systems and pneumatics
  • Basic understanding of fluid technology and knowledge in pneumatics
  • Capacity of teamwork with different departments
  • Willingness to travel extensively in Vietnam and also abroad.
  • Good English language skills for internal communication
  • Problem solving competence.
  • Basic organisation and time management skills.
  • Ability to work under pressure.