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Fraud Analyst

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Fraud Analyst

  • Location:


  • Sector:

    Monroe Professional Services

  • Job type:


  • Salary:


  • Contact:

    Wan Aaiz Zawawi

  • Contact email:

  • Job ref:


  • Published:

    23 days ago

  • Expiry date:


  • Client:

    Monroe Consulting Group

Monroe Consulting Group is recruiting on behalf of an esteemed insurance company, for the role of "Fraud Analyst". This role is under the Fraud Investigation Unit, within Payment Integrity FWA Team you will be directly supporting Cigna's affordability commitment within Cigna International's business. This role is responsible for detecting and recovering FWA payments, creating solutions to prevent claims overpayment and future spend monitoring. He/She will work closely with other PI team members, Network, Medical Economics, Data Analytics, Claims Operations, Clinical partners, Product and International Markets Special Investigation Unit (SIU)


  • Identify and recover FWA payments on claim submissions.
  • Ensure PI savings are tracked and reported accurately.
  • Create solutions and drive execution to prevent claims overpayment, unnecessary claim spend, and ensure timeliness and accuracy of PI claims review process.
  • Negotiation with providers contracted by Cigna or out-of-Network providers.
  • Data-mining to reveal FWA trends and patterns.
  • Partner with Cigna TPAs on provider investigations.
  • Partner with Payment Integrity teams in other locations to share FWA claiming schemes.
  • Partner with Data Analytics team in building future FWA triggers automation.
  • Provide investigation reports to internal and external stakeholders.
  • Review leads received through our dedicated team mailbox.
  • Utilize data analytics tools to develop potential FWA investigations.
  • Maintaining and monitoring FWA cases, properly documenting all developments in claim file.
  • Conduct outreaches to members and providers to aide in active investigations


  • Experience of fraud investigation strongly desired.
  • Minimum of 2 years of health insurance or health care provider experience.
  • Knowledge of claims coding, regulatory rules and medical policy.
  • Medical/ paramedical qualification is a definite plus.
  • Critical mind-set with ability to identify cost containment opportunities.
  • Experience with data analytics tool(s) is a strong asset.
  • Excellent verbal and written communication, interpersonal and negotiation skills.
  • Ability to balance multiple priorities at once and deliver on tight timelines.
  • Flexibility to work with global teams and varying time zones effectively.
  • Confidence to deal with internal stakeholders and ability to work with a cross functional team.
  • Strong organization skills with the ability to juggle priorities and work under pressure to meet tight deadlines.
  • Fluency in foreign languages in addition to fluent English is a strong plus.
  • Hybrid Work Location