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Head of Customer Services (Digital Banking)

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Head of Customer Services (Digital Banking)

  • Location:


  • Sector:

    LMA UK Operations

  • Job type:


  • Salary:

    £80000 - £90000 per annum

  • Contact:

    Daniel Baker

  • Contact email:

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Client:


One of my clients, an SME bank, are looking to build out their digital banking operations department and are currently seeking somebody to head up the Customer Service division, managing a team of 7.

Responsibilities of the role include:

  • Responsible for the set up and management of operations and customer service model for the digital bank
  • Responsible for all customer service aspects of the banks product set
  • Responsible for identifying and escalating any SARs to second line
  • Forecast headcount requirements across the team - analysing real and anticipated customer volumes
  • Manage the customers lifecycle - Onboarding, CDD, Payments, Enquiries, Complaints etc

The successful candidate must have vast experience in customer service and operations as well as running a team. Experience in digital banking environment would also be advantageous. Customer onboarding, payment, SWIFT, Card Operations experience all essential to be successful in this role. In return they are offering a salary up to £90,000 plus excellent benefits and bonus.