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Head of Operation (Freight Forwarding)

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Head of Operation (Freight Forwarding)

  • Location:


  • Sector:

    Monroe Supply Chain

  • Job type:


  • Salary:


  • Contact:

    Sidiq Fanani

  • Contact email:

  • Job ref:


  • Published:

    26 days ago

  • Expiry date:


  • Client:

    Monroe Consulting Group

Head of Operation (Freight Forwarding)

Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of a leading multinational company with a core focus on logistics. As expansion continues, our client is seeking a professional with at least twenty year's experience in a logistics company for the job of Head of Operation. The job is based in Jakarta, Indonesia.
Key job responsibilities include:

  • Direct report to the CEO Indonesia
  • Delegating, empowering and monitoring operations team in completion of daily task according to the internal processes and KPIs
  • Establish escalation process within/across the teams in resolving operations and procurement/pricing matters. Act as the primary contact leading the escalation and problem resolution.
  • Join customer meetings (face-to-face / online) with commercial team regularly to understand the market demand, customer expectations and stay close to market competitions
  • Develop and manage procurement & pricing strategies (both carrier and local vendor) and create operations solutions, work in-tandem with local and overseas commercial team to convert business opportunities to WINs
  • Develop internal and external SOP's and processes with defined roles & responsibilities that drive work efficiency, and streamline/eliminate operations and/or communication gaps
  • Participate in RFP/RFQ pricing process - work with local/overseas commercial team or Regional RFQ and Product team for annual and contractual RFP/RFQ
  • Provide training sessions (relating to systems/product/market updates) to internal and/or external customer

Job Requirements

  • Master degree holder in logistics/SCM/engineering from reputable overseas university, with excellent GPA
  • Minimum 20+ years of operations or equivalent industry experience preferred
  • Strong knowledge in ocean and/or air operations, utilization of different types of permit/certification of origin/Form D/preferential duty rate or exemption
  • Experienced in ocean and/or air procurement and carrier management
  • Possess strong supervisory experience in managing a team
  • Strong Leadership and Interpersonal Skills
  • Strong Presentation and Computer Skills
  • Understanding of Financial Concepts
  • A certified/registered professional logistics with proven project portfolio is desirable
  • Skills: operation logistics, general business management, finance and accounting, business development
  • Special acumen: deep and thorough knowledge of logistics and commercial projects in Indonesia.
  • Understanding of logistics business and markets.
  • Understanding of Indonesian logistics markets.