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Head of Operations

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Head of Operations

  • Location:


  • Sector:

    Monroe Banking & Finance

  • Job type:


  • Salary:


  • Contact:

    Irfan R

  • Contact email:

  • Job ref:


  • Published:

    10 days ago

  • Expiry date:


  • Client:

    Monroe Consulting Group

Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of a Digital Bank for the role of Head of Operations. The job is based in Jakarta, Indonesia.


  • Oversee the design, enhancement, implementation, reporting, and oversight of the Bank's technology, operations, human resources, business development and compliance functions.
  • Pay a critical role in helping to shape and guide the future growth and development of the Bank.
  • Reporting to the Stakeholders and working as a key member of the Bank's Management team, will take a leadership role in building, implementing, and overseeing all of the Bank's systems, processes, workflows, and procedures.
  • Develop, refine and implement Operations strategy including aspects such as product design and delivery, client outreach and communications.


  • Bachelor's degree in related field, master's degree in business administration is advantage
  • At least in total 12+ years of experience in the BFSI industry.
  • Strong FinTech and Digital experience is required.
  • Good knowledge of Agile methodology.
  • Minimum of 5 years progressive experience in FinTech and Digital business environments.
  • Understanding of business functions such as Banking Operations, IT, Project Management, Sales, HR, Finance, and Marketing.
  • Result-proven track record of exceeding goals and a bottom-line orientation.
  • Evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgement.
  • Working knowledge of data analysis and performance/operation metrics.
  • Working knowledge of IT/Business infrastructure and MS Office.
  • Outstanding organizational and leadership abilities.
  • Excellent interpersonal and public speaking skills.
  • Aptitude in decision-making and problem-solving.