Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a software development company providing an order-book exchange that offers Filipinos fair access to the top cryptocurrencies and other digital assets.
Our respected client is seeking a business professional who will be willing to work in a startup environment, has a clear grasp of a proportion intended for high-net-worth clients and institutional investors and ensure that its proposition fits to the target market for the job of Head of Private Wealth and Institutional Investors Group.
The Head of Private Wealth and Institutional Investors Group is responsible for leading the Group and ensures that it is meeting its goals in terms of growth, profitability, and customer service. They are responsible for crafting the overall strategy of the team in serving its target market, developing products to serve the market (in coordination with internal and external stakeholders) and implementing the sales/marketing efforts. They provide mentorship and guidance to team members The job is in BGC, Taguig City, Philippines, and offers a WFH/Hybrid set-up.
Key job responsibilities:
- Manages the Private Wealth and Institutional Investors Group in achieving growth and profitability targets (users, volume, profit)
- Coordinates with other internal and external stakeholders to develop products/services that may best meet the needs of the customers (product features, financial structure, value proposition, customer experience and offtake programs)
- The Head of Private Wealth and Institutional Investors Group is a subject matter expert when it comes to crypto as an asset class and other investment solutions. The person should be able to bridge any knowledge gaps of the team.
- Manage sales meetings and ensure a healthy sales pipeline for the Private Wealth Mangers and associates. Conduct regular discussion with the team to come up with a stream of new clients.
- Partners with the Marketing Team for go-to-market plans
- Lead the conceptualization and implementation of various customer acquisition initiatives (e.g., brand partnerships, referral programs, acquisition events, educational series, etc)
- Create partnerships that are complementary with Private Wealth and Institutional Investors.
- Increase participation of the Private Wealth Group clients by increasing trading volumes responsibly without "churning". Identify and lead learning activities for staff and clients to improve trading/investing success.
- Become the main ambassador or the Private Wealth Service to clients and the public
- Ensure that customers are provided the best service. Escalations on customer service and help the team members provide solutions to customers and address their pain points regarding service.
- Measure and manage customer satisfaction in the services of the Group.
- Approver of over-the-counter channel transactions. Where applicable, become the checker for transactions triggered by the Private Wealth Team.
Key job requirements:
- College graduate of a course leaning towards business and financial markets.
- Experience in handling the needs of high net worth (HNW) customers and institutional investors. Preferrable a person who already has an existing network through their family of previous work.
- Previous experience managing a sales team in similar industries i.e. trust department, financial services, brokerage, luxury products.
- A clear grasp of a proposition intended for high-net-worth clients and institutional investors. Ensure that the evolving proposition is a fit to the target market.
- A very good command of the English language both in written and spoken form. Experience speaking in large audiences and able to coach team members in public speaking.
- Ability to create a sales/marketing plan for the team
Nice to Have!
- A candidate that's already working as a relationship manager or had the experience of handling relationship managers for a wealth proposition of a bank, brokerage, or a trust department.
- Willingness to work in a startup environment - we need someone with an appetite for building.
- Enthusiasm for trading stocks, forex, or cryptocurrencies
- Interest in Blockchain and Technology
- Entrepreneurial spirit - you're not here to just execute. Inspire us and make this company yours!