Banner Default Image

Head of Product Development (Telco)

Back to job search

Head of Product Development (Telco)

  • Location:

    Jakarta, Indonesia

  • Sector:

    Monroe Infrastructure & Telecommunications

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Nurul Ramadani Nasution

  • Contact email:

    nurul@monroeconsulting.com

  • Job ref:

    BBBH359115_1639562187

  • Published:

    about 1 month ago

  • Expiry date:

    2022-01-15

  • Client:

    Monroe Consulting Group

Executive recruitment company Monroe Consulting Group is partnering up with a leading telco provider in Indonesia. Our client is looking for a Head of Product Development that will be responsible in oversee the product strategy and growth. You will be in charge of a team of great Product professionals. Job will be based in Jakarta, Indonesia.

Responsibilities:

  • Drive the customer experience with a focus on enhancing and driving the roadmap for its consumer application.
  • Manage the entire digital business, with responsibility for revenue performance and other key metrics such as customer satisfaction, engagement, etc.
  • Monitor customer experience metrics through digital touch points and develop improvement plans based on identified insights and opportunities.
  • Use strong analytical skills to evaluate end-to-end customer experience across multiple channels and points of contact with customers.
  • Integrate best practices to further enhance digital business management capacity (e.g. customer journey mapping, advanced analytics, A/B testing and experimentation)

Requirements:

  • Min. 6 years relevant experience in managing digital products or apps
  • Min. 4 years in roles with progressively increasing managerial responsibilities, with experience in managing cross-functional teams to advance digitally.
  • Highly proactive and consumer-centric, with experience in leading the roadmap for product innovation and enhancements
Back to job search