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HR Service Team Leader

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HR Service Team Leader

  • Location:

    City of London

  • Sector:

    LMA UK Human Resources

  • Job type:

    Temporary & Contract

  • Salary:

    £300 - £330 per day

  • Contact:

    Jenny Maxwell

  • Contact email:

  • Job ref:


  • Published:

    21 days ago

  • Duration:

    10 months

  • Expiry date:


  • Client:


A leading international bank requires an experienced HR Admin Team Leader be the subject matter
expert of the processes and systems used to deliver the HR service. Services include Joiners, Movers,
Leavers, Employee Screening, Organisation and Position Management, HR Data Governance, HR
Analytics and Reporting, Headcount Reporting and Risk Reporting. The successful candidate will
ensure that these services are compliant, delivered on time, at the right quality levels. This is an 10
month contract.

Key Responsibilities

Responsible for the administrative & MI reporting of all HR lifecycle tasks to be carried out in
accordance with SLA's, polices & processes.
Support WFA manager driving forward a first class 'customer service led culture' - ensuring
our team respond to queries consistently; provide advice and guidance as necessary and
escalate as required.
Accountable for work allocation in the HR Services inbox.
Daily monitoring of the in-box - flagging of urgent queries to team members and ensuring
response / solution is provided, keeping in line with SLA's.
Deal with more complex queries - non-standard, or exceptions to policy and process.
Coordinating the performance snapshot rounds, attending calls and ensuring WFA team are
fully trained to distribute and monitor forms until completion + production of Dashboards.
First point of escalation for team members.
Payroll validation - extracting reports to perform controls prior to instructing payroll.
Cross train team across entities and divisions to ensure consistency in applying processes.
Coordinate ad-hoc requests for information from internal or external stakeholders.
Support WFA Manager to continual share knowledge to wider team.
Accountable for updating the FAQ document for knowledge sharing and thinking about
whether our templates are fit for purpose.
Being a strong and reliable team member who supports others achieve the Departments
goals and objectives
Actively managing service vendors - day to day contact, providing feedback to account
managers and feeding back service issues to WFA Manager. Prepare for attending service
review meetings with the vendor
Responsible for approving standard screenings, references and changes to terms and
Responsible for monitoring team trackers to ensure the team are working effectively in
terms of perm and temporary new joiners including day one readiness, post start date
Ensure data accuracy and integrity and ensure team prioritise and act on system errors in a
timely manner
Manage onboarding / offboarding of Managing Directors and Senior Manager Function

Skills and Experience

Previous experience and knowledge in delivering the services listed above as a team lead,
within a large global organisation, ideally financial services
Strong client relationship management skills with the ability to translate business
requirements into technical solutions
Good verbal and written communication skills
Ability to work collaboratively and influence peers and managers
Is able to be versatile and adaptable as the situation dictates to deal positively with
Good eye for and attention to detail
Critical thinking and analytical in approach to business challenges
Experience in supporting the operational management of the team
Ability to build relationships and influence people
Numerate, logical, organised, flexible and creative approach to problem solving
High level of IT literacy in particular Excel
Acts with highest standards of integrity and fairness to colleagues and clients

If you possess the relevant skills and experience and are available at short notice for a 10 month
contract, please submit your CV today