Executive recruitment firm Monroe Consulting Group Philippines is recruiting on behalf of an IT BPO company servicing gaming companies in Malta.
Our respected client is currently seeking a highly motivated and skilled support specialist who is fluent in both English and/or Chinese (both Mandarin and/or Fookien dialects) for the job of IT Client Services Executive.
As an IT Client Services Executive, you will be responsible for providing exceptional support to our clients, resolving their concerns/issues, and ensuring their satisfaction with our services. The job is based in Makati City and offering Hybrid Work Arrangement (3 days Office Based/ 2 days WFH).
Key job responsibilities:
- Provide the day-to-day global service and support to both internal and external clients through the processing of IT requests and the provision of IT support via Email/Skype or other communication tools.
- Translate web-based programs and applications created by the web design team into both languages to cover both Chinese dialects.
- Translate instructional materials to be used by clients.
Key job requirements:
- With experience working with B2B customer team.
- For Mandarin Speakers, candidate must have previous experience as a Chinese Translator / Interpreter or must have customer service experience.
- Candidate must be resourceful and hardworking.
- Candidate must be a team player with the right attitude and mindset.
- Candidate must be fluent in English and/or Chinese (both Mandarin and Fookien dialects) in written and spoken form for both Languages.
- Candidate must have a Bachelor's Degree in IT or any related discipline.
- Candidate must be computer literate and must be able to use a bilingual keyboard.
- Candidate must be able to effectively use Microsoft Office programs.
- Candidate must be based in the Philippines, preferably a Filipino.
- Must be willing to work in shift and a 24/7 environment. (Every quarter rotation).
- Must be willing to work during Holidays or Weekends. (If schedule falls on a weekend/night shift, it will be WFH).