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KYC Client Coordinator

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KYC Client Coordinator

  • Location:


  • Sector:

    LMA Asia Operations

  • Job type:


  • Salary:


  • Contact:

    Hiong Hao Yi

  • Job ref:


  • Published:

    about 1 year ago

  • Expiry date:


  • Client:


Position Purpose

The KYC Client Coordinator is to act as the single point of contact to clients for onboarding and recertification journey through consolidation of mono-site and multi-site requirements, and to enhance convenience to clients, and to coordinate all internal processes with involved teams and departments. The KYC Client Coordinator will orchestrate the collection of documents and provide facilitation of client information between client, business and internal processing teams.

Direct Responsibilities

  • Ensure client receive the highest standard onboarding and recertification experience
  • The dedicated correspondent between client, business, and internal functions (SPOC)
  • Handhold the client throughout the onboarding & recertification journey
  • Collection of all required onboarding and recertification documentation from clients
  • Effectively communicate the onboarding and recertification status to internal stakeholders
  • Empowered to oversee the element of operational level agreement internally
  • Pre-empt onboarding and recertification process for any blocks and/or add-on work, and escalate as necessary
  • Handle onboarding & recertification related inquiry quickly and professionally to reduce any delay
  • Continually seek ways to improve the end-to-end process and journey by leveraging on client feedback
  • Coordinate all operations / connectivity setup
  • Continually seek ways to improve the end-to-end process and journey by leveraging on client feedback


  • Good communicator with proficient writing and presentation skills
  • At least 5 years of banking experience and relevant due diligence experience (CIB KYC experience preferred)
  • Strong understanding of due diligence and local Anti-Money Laundering requirements

EA Reg no: R21100351

Company Reg No.: 201131609D

Licence No.: 11C4684