Executive search firm, Monroe Consulting Group is recruiting on behalf of one of the largest CRO companies in the Philippines. Our respected client is seeking a Medical Information Specialist who will talk to US healthcare professionals and provide medical info of the products of the clients. Successful candidate will work onsite 1-3x a week in BGC and work from home 2-4x a week. Candidate must be willing to work on a night shift schedule (9pm to 6am, 10pm-7pm and 11pm-8am). Key job responsibilities include:
Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on call support.
Analyzes caller's questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
Maintains thorough knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and applicable regulatory requirements.
Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, researches medical literature and drafts responses for such inquiries.
Job Requirements
Bachelor's degree or equivalent in life sciences/medical allied courses (Nursing, Pharmacy, Med Tech, Biology… etc.)
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years).
Excellent verbal and written communication skills
Excellent English language skills (comprehension, speaking, reading and writing)
Proficient computer and keyboarding skills
Good interpersonal skills
Ability to work independently as well as part of a team.
Ability to interpret client provided complex medical and technical information
Organizational and time management skills
Ability to maintain a positive and professional demeanor in challenging circumstances
