Executive recruitment Monroe Consulting Group is recruiting on behalf of a producer of quality baked products in the country. Our respective client is looking for a Operations Manager who will oversee the daily store activities. This role will be reporting to the General Manager, with hybrid & field work set-up and is located in Quezon City.
Tasks and Responsibilities:- Serve as the primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site.
- Support operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends
- Work closely with GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
- Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes as necessary.
- Accomplish operations and organization mission by completing related results as needed.
- Meet or exceed operations labor budget expectations.
- Assist with recruiting when necessary.
- Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints.
- Proficiently analyze operations and sales data.
Job Requirements:- Bachelor's degree in Marketing or any business-related course
- At least 4 years work experience in store marketing management.
- Willing to do field work in Metro Manila.
- Heavy on Data Analysis and operations management such as managing/dealing with retail processes and demands.
- Understanding of general finance and budgeting, including profit and loss, balance sheet, and cash-flow management.
- Strong verbal, written, and organizational skills.
- Understanding of general finance and budgeting, including profit and loss, balance sheet, and cash-flow management.
- Knowledge of how to extract useful information from data and taking decisions based on data analysis
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