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Patient Care Liaison

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Patient Care Liaison

  • Location:


  • Sector:

    Monroe Hospital & Healthcare

  • Job type:


  • Salary:


  • Contact:

    Fani Wahyu Zalika

  • Contact email:

  • Job ref:


  • Published:

    11 days ago

  • Expiry date:


  • Client:

    Monroe Consulting Group

Executive recruitment consultant Monroe Consulting Group Indonesia is recruiting on behalf of the Hospitals and Health Care Industry. Our respected client is seeking a professional with suitable qualifications. The job is based in Jakarta, Indonesia.

Duties and Responsibilities

  • Effectively assist the Patient Care Leader in managing a drug access program(s) by liaising with hospitals, and pharmacies, and patients
  • Ensure that eligible patients are enrolled in the program(s) in a timely manner and in accordance with the project workflow and timelines
  • Ensure that current patients receive their drugs quickly and efficiently
  • Prepare timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance reports (quarterly) for internal This includes monitoring and tracking patient files in collaboration with current staff in "real time" as patients proceed through the program
  • Maintain and update electronic program files, including patient and quality assurance data
  • Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data
  • Reporting any adverse events/product complaints as per client's requirements and/or SOPPs
  • Conduct administrative duties for the office

Educational Background and Experience

  • A degree in Scientific or Healthcare related degree
  • 1 to 2 years working experience in a healthcare or scientific field or NGO is ideal
  • Experience in data monitoring and management is an advantage
  • Experience coordinating and handling logistics/supply chain is a plus
  • Experience in customer service management is a plus
  • In lieu of working experience, a demonstrated passion for philanthropy through volunteer involvement is also an advantage

Job Circumstances

  • The position is based in our regional office, and it does entail frequent travel to Clients and partners which may be outside your designated region
  • Flexibility in ability to travel as well as working hours is essential