Description:

Our Customer Service Pharmacy Technician coordinates communication between

pharmacy, providers and facilities while resolving prescription issues in a timely, efficient,

courteous, responsive, reliable, and respectful manner.

This person:

Answer and submit inquiries regarding patient information and medication therapies

Take requests for refill orders, out on pass, patient discharge orders, and special

delivery requests

Assist the pharmacist with facility and physician office communications

Obtain patient information for our data base by calling patient care representatives and

physician offices

Utilize judgement in knowing when to escalate issues to the management level

Utilize various programs such as Outlook, Excel and Microsoft Word

Complete assigned projects upon request in a timely manner

Perform other tasks as assigned

Qualifications:

HS diploma or equivalent is required

1 year of previous experience with direct client communication-customer service

Prior healthcare/pharmacy experience preferred

Strong computer and data entry skills

Must have good oral communication skills, attention to detail, and problem solving

skills

Pharmacy Technician Certification preferred

Shift Hours:

4 weekdays from 11:00 am - 7:00 pm and 1 weekend day 9:00 am - 6:00 pm