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Planning Coordinator

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Planning Coordinator

  • Location:

    London

  • Sector:

    LMA UK Business Support

  • Job type:

    Temporary & Contract

  • Salary:

    £13 - £15 per hour + holiday pay

  • Contact:

    Jenny Maxwell

  • Contact email:

    jenny.maxwell@lmarecruitment.com

  • Job ref:

    JH186484_1623230701

  • Published:

    11 days ago

  • Expiry date:

    2021-07-09

  • Client:

    ClientDrop

A leading facilities company requires an experienced Service Planning Coordinator to oversee and coordinate all service requests and manage routing / allocation of post installation requests coming from different systems. This is an urgent temporary role which, for the right candidate, will become permanent.

Key Responsibilities

  • Handling the administration regarding installation and/or de-installation of Cross connects / Cloud connects, Migration, Multi-home and Pre-Cabling.
  • Monitoring the SLA's and coordinating the execution with Site teams
  • Preparing process and procedures instruction and reporting.
  • Monitoring and processing customer enquiries
  • Managing, organising and executing on planned events involving necessary resources
  • Meeting SLA's, resolving escalations and providing reports
  • Managing suppliers
  • Single point of contact for customer service requests
  • Prioritising service requests (maintenance and customer)
  • Allocating maintenance and customer service requests to the right resources

Skills and Experience

  • Previous experience as a technician in a (electrical or industrial) critical environment is desirable
  • Experience of project planning/scheduling and reporting
  • Knowledge of a planning scheduling system would be advantageous
  • Excellent interpersonal skills with all levels of company personnel and clients
  • Ability to act on own initiative with minimal supervision
  • Ability to work in a confidential manner and show sensitivity
  • Flexible work manner
  • Ability to work under pressure
  • Ability to work accurately, with good attention to detail
  • Good organisational and prioritising skills

If you possess the relevant skills and experience and are available immediately, please submit your CV today