Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of growing digital banking company in Indonesia to onboard a highly specialist Platform Operations Specialist to oversee the digital platforms and services. This job is based in Jakarta, Indonesia.
- Supervise the day-to-day functions of digital banking systems, which encompass online banking interfaces, mobile applications, and other digital amenities.
- Formulate and implement plans to respond to incidents swiftly, mitigating disruptions, outages, or security issues to minimize the impact on customer interactions.
- Ensure strict adherence to security protocols and compliance with industry standards on the digital platforms to protect customer data and privacy.
- Continuously assess platform performance, identify bottlenecks, and institute enhancements to improve speed, reliability, and responsiveness.
- Cultivate and manage associations with technology vendors and service providers, ensuring compliance with service level agreements and deliverables.
- Project and manage capacity requirements for digital platforms to accommodate growth and customer needs.
- Deploy automated processes and tools to enhance operational efficiency and diminish manual interventions.
- Supervise changes and updates to digital platforms, guaranteeing proper testing, communication, and minimal customer disruption.
- Develop and sustain comprehensive disaster recovery plans to fortify platform resilience in unforeseen circumstances.
- Hold a Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
- Possess a minimum of 2 years of experience in IT operations and the management of digital platforms.
- Demonstrate a robust understanding of digital platform technologies, system architecture, and IT operations.
- Exhibit familiarity with cybersecurity principles and hands-on experience in securing digital platforms.
- Have comprehension of banking industry regulations and compliance prerequisites relevant to digital banking operations.
- Showcase excellent problem-solving skills to tackle intricate operational challenges.