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Regional Customer Care Manager (Healthcare)

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Regional Customer Care Manager (Healthcare)

  • Location:


  • Sector:

    Monroe Hospital & Healthcare

  • Job type:


  • Salary:


  • Contact:

    Fani Wahyu Zalika

  • Contact email:

  • Job ref:


  • Published:

    about 1 year ago

  • Expiry date:


  • Client:

    Monroe Consulting Group

Executive recruitment consultant Monroe Consulting Group Indonesia is recruiting on behalf of a growing reputable Hospital chain. Our respected client is seeking a professional with suitable qualifications. The job is based in Indonesia.

Job Responsibilities:

  • Develop effective customer service procedures, policies, and standards.
  • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
  • Implement an effective customer loyalty program.
  • Support Marketing Department in promoting facilities and campaign program.
  • Manage day-to-day operations in the Customer Care department.
  • Maintain accurate records and document all customer care activities and discussions.
  • Respond to customer service issues in a timely manner.
  • Responds to comments, suggestions, requests and complaints via email and telephone.
  • Dealing with patients / families or visitors who give serious complaints
  • Assess service statistics and prepare detailed reports on your findings.
  • Manage the approved budget of the customer care department.
  • Controlling costs and expenses in costumer care department.
  • Train new customer care agents.
  • Stay informed on the latest industry techniques and methods.

Job Requirements:

  • Bachelor's degree in tourism & hospitality, business administration or any relevant field.
  • A minimum of 2 years of proven experience in a customer service position.
  • Excellent leadership and interpersonal skills.
  • Outstanding written and verbal communication skills.
  • Excellent knowledge of the industry trends and techniques
  • Proficiency in Microsoft Office and customer service software.
  • Good understanding of management practices and techniques.