Executive recruitment consultant Monroe Consulting Group Indonesia is recruiting on behalf of a growing reputable Hospital chain. Our respected client is seeking a professional with suitable qualifications. The job is based in Indonesia.

Job Responsibilities:

• Develop effective customer service procedures, policies, and standards.
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Implement an effective customer loyalty program.
• Support Marketing Department in promoting facilities and campaign program.
• Manage day-to-day operations in the Customer Care department.
• Maintain accurate records and document all customer care activities and discussions.
• Respond to customer service issues in a timely manner.
• Responds to comments, suggestions, requests and complaints via email and telephone.
• Dealing with patients / families or visitors who give serious complaints
• Assess service statistics and prepare detailed reports on your findings.
• Manage the approved budget of the customer care department.
• Controlling costs and expenses in costumer care department.
• Train new customer care agents.
• Stay informed on the latest industry techniques and methods.

Job Requirements:

• Bachelor's degree in tourism & hospitality, business administration or any relevant field.
• A minimum of 2 years of proven experience in a customer service position.
• Excellent leadership and interpersonal skills.
• Outstanding written and verbal communication skills.
• Excellent knowledge of the industry trends and techniques
• Proficiency in Microsoft Office and customer service software.
• Good understanding of management practices and techniques.