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Resource Management - Tech Support Cases - 12 Month Contract

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Resource Management - Tech Support Cases - 12 Month Contract

  • Location:

    West London

  • Sector:

    ConSol UK Software Development

  • Job type:

    Temporary & Contract

  • Salary:

    £180 - £200 per day

  • Contact:

    Alex Broadbridge

  • Contact email:

    Alex.Broadbridge@consolpartners.com

  • Job ref:

    BBBH420684_1684926143

  • Published:

    8 days ago

  • Duration:

    12 Months

  • Expiry date:

    2023-05-31

  • Startdate:

    ASAP - (1 month notice)

  • Client:

    ConSol Partners

Resource Management - Tech Support Cases - 12 Month Contract

Resource management representative is required for a large global software client to help distribute case workloads to the most relevant tech support consultant.

Role:

  • Ensure cases are dispatched to the best-skilled resources
  • Responsible for reviewing all new and unassigned cases and are being assigned with enough time to meet initial response SLAs
  • Validate all unassigned cases, making sure they are sitting within the correct assignment group queues
  • Responsible for working with SME Managers to maintain Work Force Management

Experience:

  • 1-2 years of experience in a field related to Customer Service, Technical Support, Project Management, Workforce Management, Resource Management, or similar
  • Ability to communicate, collaborate and negotiate effectively
  • Able to understand technical terms, products and services
  • Experience Multi-tasking in high-pressure, time-sensitive situations
  • Good data entry skills and experience using MS Excel
  • Excellent organization and time management skills

Please send across your CV to apply as interviews will be taking place immediately.

Rate: £180 - £200p/d - Inside IR35

Length: 12 month contract

Location: West London - Hybrid working

Start: ASAP (up to 1 months notice)