Executive recruitment company, Monroe Consulting Group Thailand is recruiting on behalf of a well-established electronic components manufacturing in Thailand. We are looking for hard-working, smart, and humble professionals with proven technical Japanese customer-facing experience.

The Service and Aftersales Manager of an automotive retail business is responsible for managing the service and maintenance of vehicles that have been sold to customers. The ideal manager should have a strong technical background and experience in the automotive industry. They should be able to diagnose and troubleshoot technical problems and have a deep understanding of vehicle maintenance and repair. He or she will ensure customer satisfaction and maintaining the reputation of the dealership and brand.

Job Responsibilities

• Managing the service department: overseeing the day-to-day operations of the service department, ensuring that all work is completed efficiently and to a high standard.
• Monitor workshop productive and utilization performance daily, in total and by individual technicians.
• Customer service: ensuring that customers receive excellent service throughout the service process (customer follow-up and warranty claims­).
• Ensure that customer queries and complaints are handled promptly and efficiently.
• Handle customer complaints and resolve issues in a timely and satisfactory manner.
• Technical expertise: technical knowledge of the vehicles sold by the dealership, as well as knowledge of the latest industry developments and trends.
• Sales support: supporting the sales team, providing technical information and guidance to customers during the sales process.
• Inventory management: managing the inventory of parts and equipment needed for the service department, ensuring that the right parts are in stock when needed (parts special order systems, parts ordering, and returns).
• Budgeting and financial management: manage the budget for the service department, ensuring that financial targets are met, and costs are kept under control (invoicing, daily operating controls).
• Monitor and review Aftersales department financial performance daily in line with Daily Operating Control information produced.
• People and training: Recruit and train Aftersales staff subject to authority delegated to line Managers.
• Establish training and development needs for all staff, plan the programmes, arrange courses, and maintain records of training.
• Review the operation of workshop, parts and valet equipment for condition and accuracy of diagnosis. Ensure routine and unscheduled maintenance is carried out in accordance with manufacturers' guidelines and operational requirements.
• Maintain the systems that control the safe use and serviceable condition of courtesy vehicles

Job Requirements

• Bachelor's degree in engineering
• Experience in automotive retailer or in automotive business.
• Excellent customer service skills and able to communicate effectively with customers.
• Strong leadership to be able to delegate tasks effectively, manage schedules, and provide training and guidance to their team.
• Ability to work well in a team environment and collaborate with internal and external stakeholders.
• Business proficiency in English.