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Service area coordinator - DBA and mainframe

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Service area coordinator - DBA and mainframe

  • Location:

    Gemeente Den Haag

  • Sector:

    ConSol UK Software Development

  • Job type:

    Temporary & Contract

  • Salary:

    Up to £0.00 per annum + Competitive Market Rates

  • Contact:

    Yashica Bharvirkar

  • Contact email:

    Yashica.Bharvirkar@consolpartners.com

  • Job ref:

    BBBH188505_1634044912

  • Published:

    9 days ago

  • Expiry date:

    2021-11-11

  • Client:

    ConSol Partners

We are recruiting on behalf of a leading IT services provider. They are seeking an motivated and hardworking Service area coordinator to join their large and growing team. On offer is long term opportunity, with a supportive team that will offer training and development in addition to a competitive rate. You also have the flexibility to either work on site at The Hague or fully remote!

The Job

  • Monitoring and managing Database and Mainframe support functions to ensure optimal service.
  • Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary.
  • Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
  • Ensuring that systems, procedures, and methodologies are in place to support outstanding client service delivery.
  • Developing a deep understanding of projects to gain insights into the scope of service delivery, and where required participating in project activities.
  • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
  • Analysing internal processes, and creating strategies for service delivery optimization.

Technical Perception

  • Supervising Database and Mainframe support teams to facilitate continual improvements in the environments.
  • High level understanding of DB technologies (SQL / NoSQL) and preferably some knowledge of Mainframe terminology.
  • Collaborating with technical design teams to set standards for software, hardware, and security.
  • Experience in Service now and JIRA advantageous.

Service Delivery Manager Skills

  • Ability to work under pressure
  • Support out of office hours activities, and act as escalation point for on call 24x7x365
  • Proficiency in leading both physical and mainly virtual teams
  • Experience in dealing with third-party-provided services
  • Operational ability in a diverse, large-scale environment
  • Exceptional customer-facing skills
  • In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
  • Experience of ITIL (Information Technology Infrastructure Library) principles
  • Expertise in people management and leadership
  • Strong organizational skills
  • Ability to manage and prioritize tasks efficiently
  • Solid resource planning and problem-solving skills
  • Readiness to demonstrate a proactive attitude
  • Excellent English verbal and written communication skills