Banner Default Image

Service Manager (Pneumatic & Electrical Products)

Back to job search

Service Manager (Pneumatic & Electrical Products)

  • Location:

    Tangerang

  • Sector:

    Monroe Power & Natural Resources

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Nayanggita Kirana

  • Contact email:

    nayanggita@monroeconsulting.com

  • Job ref:

    BBBH408694_1668745242

  • Published:

    12 days ago

  • Expiry date:

    2023-02-16

  • Client:

    Monroe Consulting Group


Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of a world-leading manufacturer of process control and factory automation solutions. As expansion continues, our client is seeking a professional with at least ten years' experience in an automation company for the job of Service Manager. The job is based in Tangerang, Indonesia.

Key Job Responsibilities Include:

  • Directly reports to Head of Product Services
  • Initiation, scheduling, coordination and follow up of services activity
  • Assign task and service job to service engineer
  • Collaboration with external vendor when the service job requires resource efficiency such as product repair, installation, and/or other services.
  • Planning, and ensure documentation and reporting of service activities
  • Customer contact, related to the service execution.
  • Quick, competent and reliable assistance and consultation of the customer
  • Ensures the correct performance of the services according to the defined process (Tools, Reports, timelines and according to defined target setting)
  • Commercial sales process handling (system related quotation, pricing, invoicing
  • Initiation, scheduling, coordination and follow up of services activity
  • Assign task and service job to service engineer
  • Collaboration with external vendor when the service job requires resource efficiency such as product repair, installation, and/or other services.
  • Planning, and ensure documentation and reporting of service activities
  • Customer contact, related to the service execution.
  • Quick, competent and reliable assistance and consultation of the customer
  • Ensures the correct performance of the services according to the defined process (Tools, Reports, timelines and according to defined target setting)
  • Commercial sales process handling (system related quotation, pricing, invoicing...)
  • Decides about the prioritisation of services in the case of shortage or time conflicts
  • Ensures human and non-human resource provision, processes, and tools available.
  • Recruits, develops, and trains the colleagues in his responsibility according to their potential and the needs of the company in cooperation with HR

Job Requirements:

  • Bachelor or master's degree in Mechatronics, Electrical Engineer or related field
  • Has a minimum 10 years of experiences and technical and product knowledge in pneumatics, electrical automation, process automation and motion automation
  • Minimum 10 years' experience in leading a team
  • Has knowledge about for Services and Technical Delivery to the customer
  • Customer service oriented
  • Solid organizational skills with ability to multi-task
  • Determined self-starter
  • Strong interpersonal and communication skills
  • Good spoken and written in English
  • Understand the sales project activities with customers & knows needs and requirements of industry segment customers
  • Language Skills: Indonesia and English
  • Computer Skills: Word, Excel, Power point