Consumer Operations Lead
Responsibilities
- Lead and manage a team to improve customer experience and engagement
- Adhere to the service levels for the various products and services
- Handle complex and escalated customer service issues
- Able to implement effective operational processes to support various products / services
- Carry out continuous review of day-to-day processes and implement changes to achieve operational efficiencies
- Provide customers' feedback to the respective business partners to improve customer experience
Requirements
- Possess a Degree in any discipline
- Minimum 5 to 7 years in a supervisory role and able to manage a team of customer service resources
- Must be organised and detail-oriented with a strong focus on quality management and process improvement
- A flexible team player with a "can do" attitude and the ability to multi-task and work well under pressure
- Able to adapt and succeed in a changing environment
- Excellent written and verbal communication skills including the ability to relate to people at all level
Interested candidates please email to kalyn.kong@lmarecruitment.com.
Kalyn Kong (EA Reg no: R1110919)
Company Reg No.: 201131609D, Licence No.: 11C4684