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Consumer Operations Lead

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Consumer Operations Lead

  • Location:

    Singapore

  • Sector:

    LMA Asia Human Resources

  • Job type:

    Permanent

  • Salary:

    Up to S$96000.00 per annum

  • Contact:

    Tanu Booluck

  • Contact email:

    tanu.booluck@lmarecruitment.asia

  • Job ref:

    BBBH187767_1629682147

  • Published:

    about 1 month ago

  • Expiry date:

    2021-10-06

  • Client:

    LMA

Consumer Operations Lead

Responsibilities

  • Lead and manage a team to improve customer experience and engagement
  • Adhere to the service levels for the various products and services
  • Handle complex and escalated customer service issues
  • Able to implement effective operational processes to support various products / services
  • Carry out continuous review of day-to-day processes and implement changes to achieve operational efficiencies
  • Provide customers' feedback to the respective business partners to improve customer experience

Requirements

  • Possess a Degree in any discipline
  • Minimum 5 to 7 years in a supervisory role and able to manage a team of customer service resources
  • Must be organised and detail-oriented with a strong focus on quality management and process improvement
  • A flexible team player with a "can do" attitude and the ability to multi-task and work well under pressure
  • Able to adapt and succeed in a changing environment
  • Excellent written and verbal communication skills including the ability to relate to people at all level

Interested candidates please email to kalyn.kong@lmarecruitment.com.

Kalyn Kong (EA Reg no: R1110919)

Company Reg No.: 201131609D, Licence No.: 11C4684