Executive recruitment consultant Monroe Consulting Group Indonesia is recruiting on behalf of Healthcare Provider in Indonesia. Our respected client is seeking a professional for Senior Manager Patient Service. The job is based in Jakarta.

Key Responsibilities:

• Provide leadership and direction to the Patient Services department.
• Oversee the day-to-day operations of the department. Ensure a high level of patient satisfaction by maintaining excellent customer service standards.
• Implement strategies to improve the overall patient experience. Supervise and manage a team of patient services staff, including hiring, training, and performance evaluations.
• Foster a collaborative and supportive work environment.
• Identify areas for process improvement within the department and implement changes to enhance efficiency and effectiveness
• Ensure that the department complies with all relevant healthcare regulations and accreditation standards.
• Use data and analytics to assess and improve departmental performance.
• Manage the budget for the Patient Services department, including cost control and resource allocation.
• Collaborate with other hospital departments to ensure a coordinated approach to patient care.

Requirements:.

• 5-10 years of experience in a supervisory or management role in a healthcare setting.
• Strong understanding of healthcare regulations and compliance requirements.
• Excellent communication and interpersonal skills.
• Leadership and team management abilities.
• Analytical skills for data-driven decision-making.
• Budget management experience.
• Knowledge of patient service best practices and customer satisfaction strategies.
• Ability to work collaboratively with other hospital departments and healthcare professionals.