Strong understanding of products, services, and processes offered by the company
* Self-driven goal-oriented individual with the desire to go above and beyond for a consumer while meeting business metrics
* Displays passion, integrity, commitment, and drive to deliver a positive, differentiated experience that improves our member's lives.
* Ability to engage with members-begin a conversation, anticipate what questions a member might have, share information using plain language, build rapport, and handle objectives
* Displays empathy and resilience when dealing with our members who need help
* Gains our members trust and respect by establishing and maintaining effective relationships
* Attention to detail and excellent interpersonal skills
* Discretion in handling and communicating sensitive information
* Ability to manage multiple projects at once in a fast-paced environment
* A positive attitude and willingness to do whatever it takes to get the job done