Summary:
Enrollment Coordinators interface with both individual plan members and employer group and requires a strong focus around accurate and timely customer support to ensure client enrollment and retention.

Duties:

• Route documents to correct department, process return mail, member calls for address verification
• Identifying and processing different types of documents and routing them to the correct area for processing.
• Processing returned mail and updating members addresses
• Meet monthly established quality and productivity goals on a consistent basis
• Follow work instructions regarding enrollment tasks

Experience:

• At least 1 year of overall related experience with customer service/member outreach.
• Basic skills in MS Excel, MS Word and Outlook
• Confident in decision making ability within strict timelines.
• Exceptional prioritization and attention to detail.
• Acts with integrity and uses sound judgment in dealing with confidential information.