Respond to patient care inquiries throughout the day Customer Service Excellence: Increase patient engagement and satisfaction through integration of feedback from patients, management, and professional colleagues. Maintain all levels of communication. Healthcare Environment Management: Resolve conflict using appropriate management techniques. Cultivate relationships among practice employees and retail store colleagues. Balance priorities to manage patient care and needs. Manage clinical and non-clinical tasks. Adapt to new models of patient care for clinic efficiency. Demonstrate core values of the clinic in all communications and interactions. Help with hiring and development of Practice employees. Enhance operational effectiveness, emphasizing cost containment without jeopardizing important innovation or quality of care. Validates insurance coverage and incorporates knowledge into care plan