Monroe Consulting Group is currently looking for a Support Engineer to join our client, a fast growing multinational telco network company. This role is based in Jakarta, Indonesia with hybrid arrangement.
Responsibilities
- Responsible for the technical support of the company's products and solutions.
- Take ownership of customer issues reported and see problems through to resolution on site or remotely, per need.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Resolve time critical deployment and production issues.
- Provide customer support, technical issues resolution and improvements within the agreed SLA, on-site and remotely.
Requirements
- 5+ years of experience as a customer support/services engineer.
- Experience with customer facing activities in an international environment.
- Knowledge in networking: TCP/IP, switching, routing.
- Experience with Linux/Unix based systems.
- Experience in the mobile and Telco markets.