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Support Engineer (Telco)

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Support Engineer (Telco)

  • Location:

    Jakarta

  • Sector:

    Monroe Infrastructure & Telecommunications

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Muhammad DarrylRamadhan

  • Contact email:

    Darryl@monroeconsulting.com

  • Job ref:

    BBBH407071_1666768215

  • Published:

    about 1 month ago

  • Expiry date:

    2022-11-25

  • Client:

    Monroe Consulting Group

Monroe Consulting Group is currently looking for a Support Engineer to join our client, a fast growing multinational telco network company. This role is based in Jakarta, Indonesia with hybrid arrangement.

Responsibilities

  • Responsible for the technical support of the company's products and solutions.
  • Take ownership of customer issues reported and see problems through to resolution on site or remotely, per need.
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
  • Resolve time critical deployment and production issues.
  • Provide customer support, technical issues resolution and improvements within the agreed SLA, on-site and remotely.

Requirements

  • 5+ years of experience as a customer support/services engineer.
  • Experience with customer facing activities in an international environment.
  • Knowledge in networking: TCP/IP, switching, routing.
  • Experience with Linux/Unix based systems.
  • Experience in the mobile and Telco markets.