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Support Team Manager - 1396

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Support Team Manager - 1396

  • Location:


  • Sector:

    LMA Asia Technology

  • Job type:

    Temporary & Contract

  • Salary:


  • Contact:

    Tanu Booluck

  • Contact email:

  • Job ref:


  • Published:

    11 days ago

  • Expiry date:


  • Client:



RFI Support Team Manager


In a challenging and multicultural environment, we are looking for a Support Analyst to join our Risk, Compliance, Referentials & Finance IT (RFI) Department.

The person we are looking for would provide Level 1 and Level 2 applicative support on applications within our scope. At the same time, he/she should be able to manage good relationship with any stakeholder with good verbal and writing communication skills.

Main responsibilities

Within the team, the successful candidate has to:
  • Provide Team Management and Leadership

  • Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
  • Motivate and inspire team members by setting a good example (role model) behavior consistent with words
  • Help develop team members; help resolve dysfunctional behavior
  • Ensure discussions and decisions lead toward conclusion
  • Maintain healthy group dynamics
  • Ensure that the team members are equipped and trained effectively to participate in the team

  • Provide L1/L2 Support Service Management
  • Incident Crisis Management coordination
  • Stakeholders management and End User Communication
  • Ensure Quality Control and Quality Assurance of its activity
  • Build Roadmap Short-term, Long-term of its activity
  • Build KPI to monitor and optimize the performance and quality of its activity
  • Coordinate with internal and external customers as necessary
  • Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel

Qualifications and Profile

Mandatory Skills:
  • Having at least 3-5 years of Management in application technical support environment,
  • Mastery of ITIL, IT Production environment and deployment process,
  • Having good understanding and exposure to SQL language, BI Reporting
  • Having good experience on issues and root causes analysis
  • Having good ability to express and explain with both technical and normal terms verbally or in writing,
  • Having good experience in managing incidents, requests and problems resolution,

Nice to have:
  • Experience in application development life-cycle,
  • Experience in working with application monitoring and automation,
  • Experience in any BI Reporting Tool (SAP BO, MSBI, etc.),
  • Experience in scripting languages (Windows or Unix)

Other Professional Skills and Mindset
  • Degree/Diploma in IT or Equivalent,
  • Very good analytical abilities with strong detail orientation; problem solving abilities,
  • Ability and willingness to learn and adopt new technologies,
  • Proficient written and oral communication, including crisis management
  • Organization skills,Team player mindset,
  • Honest, responsive, understanding and respect of cultural diversity.

If interested please contact

EA Reg No : R1982874

Company Reg No.: 201131609D,

Licence No.: 11C4684