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Technical Client Services Analyst

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Technical Client Services Analyst

  • Location:

    Singapore

  • Sector:

    LMA Asia Technology

  • Job type:

    Permanent

  • Salary:

    S$4000 - S$8000 per month

  • Contact:

    Cindy Nguyen

  • Contact email:

    cindy.nguyen@lmarecruitment.asia

  • Job ref:

    BBBH365177_1641806065

  • Published:

    8 days ago

  • Expiry date:

    2022-02-09

Responsibilities:

  • Manage, solve, escalate all incoming requests from clients
  • Provide first class customer communication
  • Optimize workflows and proactive find solutions
  • Documentation of workflows and processes
  • Assist account manager and clients with 'go live' and resolve connectivity and technical issues with our Java-based client software
  • Resolve technical problems or business workflow issues during initial client communication
  • Assist with identification of software bugs and work with internal teams to manage through to resolution
  • Perform regression testing of full range of products and features on our platform
  • Effectively manage the escalation process for any incidents that cannot be resolved immediately
  • Investigate and manage trading problems such as trade inconsistencies and timeouts
  • Provide on-site support of applications for clients at their premise.
  • Provide on-site support in PC setup and configuration as well as network troubleshooting to both internal and external stakeholders.



Skills & Requirements:

  • Minimum bachelor's degree, computing based discipline is preferred. Other degree subjects will be considered depending on experience.
  • Preferably 1 - 3 years of experience in client services / middle office / back office of a global market sales & trading division or other FX or treasury environment
  • Good understanding of fundamental IT concepts: Java, TCP/IP, Linux/Unix, Windows, web technology, log file analysis, performance / connectivity troubleshooting
  • Ability to communicate technical/product information to a non-technical audience



Company Reg. No.: 201131609D | Licence No.: 11C4684 | EA Reg No: R1871156